![]() ![]() If I had operated my business like this before I retired, I would not have had a business to retire from. They got it out of cold storage next to the window and carried it past the window to the counter and I paid and left. I had to go to the pharmacy counter 3 feet from the drive through window and ask for them to provide with the DSL. I parked, when in the store and guess what. The tech at the window told me that I could not pick it up at the window, that I had to park and come in the store. I when to pick it up at the drive through window. Monday afternoon my wife called first this time to ensure the DSL was in, it was. My wife talk to the pharmacy department again and they said they would order it and it would be ready Monday afternoon. I when Monday afternoon to pick it up, no VSL. The Lady told me they would order it and it would be in Monday afternoon. Sat evening I when in to pick it up, no VSL. The pharmacy said they were out and would order some and that I could pick it up on Sat evening. I when into your store on Friday to purchase some VSL #3 for my wife. We appreciate your business and look forward to serving you again in the future. Once I receive your reply I will be able to complete the work and send you my response. Is there perhaps an old mailing address? There are a few Elizabeth Brooks in Florida. Please provide the following information: The email addresses and phone numbers provided do not pull up an account. I have reviewed your email and find that I need additional information to fully assist you. ![]() Brooks: Thank you for taking the time to contact CVS/Pharmacy. I would appreciate it if you would help me with this problem. I have sent them my and my husbands email addresses, addresses and phone number for us for the last 20 years. This is one of the several messages they have sent me. I have not been able to use the cash you send me or the 30% off coupons. I contacted the online contact email and have been getting the runaround since. Last week when I was purchasing something and tried to use my phone number but it didn't work. I lost my CVS Card and have been trying for months to get a new one. Thank Goodness I have another CVS that's convenient and more Customer Service Oriented. On Friday, I returned to buy the diet soda and had a conversation with the manager who related to me that is store policy ( not posted anywhere) but, however if the customer gets really irate he it to them. I couldn't believe the nonsense that I had just encountered. Couldn't override the system so their response to me was the coupon didn't work because the container gave me 10% more. The cash register wouldn't except my coupon "good on any size"!. I had a extra care rewards for $2.00 and a $.50 Coupon. Then I was left to purchase my Scrubbing Bubbles. I said your kidding, right? "NO", she wasn't kidding! I said " I am here today". Another female came to let me know that I couldn't get a raincheck because they had another truck coming in on Thursday. She asked the two other women behind the counter about the raincheck. The girl behind the counter didn't know how to give a raincheck because she was new. First I asked for a raincheck because their was NO diet soda. I went to the check out and since I was the only person in the store I was waited on promptly. I did purchase the larger Scrubbing Bubbles (20z). I only buy Diet soda because that is what everyone wants. That store had only a few regular Pepsi's also regular Dr Pepper and Mtn Dew. store 873-6185 to purchase the Pepsi's and Scrubbing Bubbles. ![]() Wednesday I went to the CVS on 10255 SW 86th Circle, Ocala, Fl. Last week's flyer advertised Pepsi products 3/$8 with card ( which I have). ![]()
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